At MOD CART TECHNOLOGY PRIVATE LIMITED, we aim to provide a smooth and convenient shopping experience to our customers. This Cancellation Policy explains the conditions under which an order can be cancelled.
Customers may request cancellation of an order before the order has been shipped. Once an order has been shipped or handed over to the delivery partner, it cannot be cancelled.
To request cancellation, customers may contact our customer support team using the contact details provided on our website.
Orders that have already been shipped cannot be cancelled through the website. Customers may refer to our Return & Refund Policy for information regarding eligible returns or exchanges after delivery.
If an order is successfully cancelled before shipment and payment has already been made, the applicable refund will be initiated to the original payment method used for the transaction.
The time taken for the refund to reflect in the customer's account may depend on the customer's bank or payment service provider.
We reserve the right to cancel an order in circumstances including, but not limited to:
Product being unavailable or out of stock.
Incorrect or incomplete pricing or product information.
Errors in the order or payment processing.
Delivery address being outside our serviceable area.
Suspected fraudulent or unauthorized transactions.
Circumstances beyond our reasonable control.
If an order is cancelled by us after payment has been received, the applicable amount will be refunded to the original payment method.
Once an order has been placed, changes to the product, size, color, quantity, or delivery address may not be possible. Customers are advised to contact customer support as soon as possible if any modification is required.
For cancellation-related queries or assistance, customers may contact us through the contact information provided on our website.
Note: Cancellation eligibility is subject to the status of the order at the time the cancellation request is received.
Last updated: January 27, 2025.
